Your order may be finalized even if you do not receive an Order Confirmation, finalized invoice, or updated status email from us. If you have not heard from us, or have only received a confirmation that we received your ticket request, please contact us to check on your order.
NEVER make an assumption about the status of your order because you have not been contacted by us. Orders cannot be canceled due to problems with receipt of emails. Tickets purchased on our Site are typically subject to, among other possible fees, a per ticket service fee and a per order processing fee. In some instances, you may be able to purchase tickets directly from the venue box office without paying our service fee. We collect tax as required by state and local laws. We may display the tax separately or include it in the total service fee amount.
In many cases, you may need to pay a shipping or delivery fee. Any shipping or delivery charges are calculated based on delivery location and shipping method. Please note that the delivery fee, as well as the order processing fee, may not reflect the actual cost to deliver or process your order, and in some cases, these fees may include a profit to Ticketmaster.
Resale tickets are also typically subject to a per ticket service fee and a per order processing fee. Per state and local laws, some resale tickets are subject to tax, which we either display separately or include in the total service fee amount. Service fees and order processing fees may be subject to change. This ticket limit is posted during the purchase process and verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Each account must be linked to a unique individual, and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, we reserve the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting your ticket purchasing abilities.
Any tickets canceled due to violating the posted ticket limit may be refunded at face value excluding fees. This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information. Ticket Transfer is a safe and easy way to transfer send tickets digitally to another person. If your tickets are eligible for transfer, you can send them to friend or family member from your online account. If you are a Ticket Transfer recipient, meaning someone you know and trust is transferring their tickets to you, you will be able to accept them in your online account.
If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for event entry. All previous ticket barcodes will be invalidated. The sender can modify or cancel a Ticket Transfer before the recipient accepts the transfer, not after.
Please note that we may cancel transferred tickets, at any time, if we determine that they were obtained fraudulently or otherwise in violation of our policies; therefore, it is important that you know and trust the individual transferring tickets to you before accepting them.
Recipients can choose only Mobile or Print-at-Home delivery if the event offers it. All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable.
Ticket insurance will not apply to transferred tickets. If an event is canceled, postponed, rescheduled or moved, and refunds are approved by the Event Organizer, only the original purchaser—i. For canceled events, the original purchaser will receive any available refund or may take advantage of an optional credit offer, if available , and no additional action is needed from the recipient of the transferred tickets. Once the tickets have been transferred back to the original purchaser, the original purchaser will need to contact Fan Support to complete their request.
Please note that recipients of any transferred tickets are not eligible for any available refunds or credits, because the transfer recipient did not purchase tickets directly from our Site. If you purchased a resale ticket from some other source i. We are not always made aware of Opening Acts or the length of their performances.
Opening Acts, as well as festival performers, are subject to change or cancelation at any time without notice. No refund will be owed if an Opening Act or festival performer is changed or canceled. Occasionally, events are canceled, postponed, rescheduled to a different date or materially different time, or moved to a different venue:. If the event is canceled: no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase, once funds are received from the Event Organizer.
In some cases, the Event Organizer may also give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how to submit a request for a credit. If you have sold your tickets for the canceled event through Ticketmaster. No action is required for you to receive the refund. If the event is postponed, rescheduled, or moved: your ticket s including any additional add-ons or upgrades, such as parking are still valid, and no further action is required.
Alternatively, you may simply keep your ticket s to the postponed, rescheduled, or moved event. If you have sold your tickets for the postponed, rescheduled, or moved event through Ticketmaster. Should this occur, your credit card will be charged to refund the fan who purchased your tickets. If successful, the tickets will be placed back on your account, and you may have the option to request a refund or credit, keep your tickets for the event, or, if available, repost your tickets for sale.
If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event, and inform you of any refund, credit, or exchange procedures.
For exact instructions on any particular canceled, postponed, rescheduled, or moved event, please check the event information online and in your account which will include the most current information on the status of the event , or contact us. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved event.
Special note about tickets purchased from TicketExchangebyTicketmaster. Special note about hard stock, third-party resale tickets: If you purchased hard stock, third-party resale tickets from our Site, and those tickets were sent to you via expedited delivery, they must be returned to us at the address below before we can process your refund.
We recommend that you send the tickets via certified mail or any carrier that provides proof of delivery. Please send your printed tickets to:.
All sales are final and refunds are only allowed in limited circumstances, as explained in this section and the Canceled, Postponed, Rescheduled and Moved Events section above. Before purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Organizers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased, or for lost, stolen, damaged, or destroyed tickets.
Tickets therefore cannot be replaced if they are lost, stolen, or damaged. If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid or, for a discounted ticket, then instead the discounted ticket price paid , any service fees, and any additional add-ons or upgrades such as parking. In no event will expedited shipping charges, merchandise purchases, Fan Club membership fees, or any other amounts be refunded.
If a refund is issued, it will be processed to the original method of payment used at time of purchase. We cannot issue a refund to a different credit or debit card this includes refund requests made through the self-service option. If your credit card or debit card number has changed, but is for the same account e. For any ticket insurance refunds, please contact the insurance provider.
We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price. If there is an account, or accounts, that have outstanding balances owed to Ticketmaster, Ticketmaster reserves the right to hold any and all refunds for said accounts until such time as no outstanding balances remain.
The Event Organizer may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit in your account. Credits are provided by the Event Organizer, and not by Ticketmaster. Credits may be applied toward the purchase of eligible event tickets and ancillary purchases such as parking at the same venue or, in some cases, at one of a number of venues designated by the Event Organizer during the timeframe specified by the Event Organizer.
Credits cannot be used for resale tickets, third-party tickets, ticket insurance, or gift cards. The Event Organizer will determine which future events, venues, and ancillary purchases are eligible, as well as the amount of the credit including any potential promotional amount. The amount of the credit will not include any additional add-ons or upgrades included in your original purchase such as parking , which will be refunded to your original method of payment used at time of purchase.
Please note that credits typically have an expiration date, and must be used before that date. Please visit our complete guidelines on canceled and rescheduled events for up-to-date info. Event organizers may implement additional safety measures to limit the spread of COVID, such as required face masks, reduced capacity, health screening and contactless transactions.
While each team will follow local and state capacity guidelines, the season will be played with fans in attendance, and at full capacity whenever possible for all teams. Event organizers may implement additional safety measures to limit the spread of COVID, such as required face masks, health screening and contactless transactions. Just click the button to set your price and list your tickets. Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account.
You can access My Profile from the profile section of Account Manager or by signing into ticketmaster. Your mailing address can only be updated in the profile section of Account Manager. You can also contact the Box Office to make updates to the way they communicate with you. Why am I being asked to add a phone number when I sign in? To ensure it is you, we are requiring each account have a phone number associated with it.
This phone number can be updated via your Ticketmaster. How will this make accounts more secure? This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials. Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience.
Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster. How do I know if I have a Ticketmaster account?
Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. Creating an account is simple and secure! Follow the steps here to create an account. My account is associated with an email address I can no longer access. How can I change my sign-in credentials? Contact the Box Office and have them unlink your email from your Ticketmaster account.
They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.
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